Support

Your initial purchase of BizTools Analytics includes a one year subscription to our support and maintenance plan, entitling you to benefits such as the latest product updates or upgrades and free technical support via email. This ensures that you always have access to the latest version's features and enhancements. Support is only available to customers on a current, active support plan. Customers must be running the latest version of BizTools to receive technical support unless we make an exception at our sole discretion. After the first year, your plan will be automatically renewed to ensure uninterrupted access to plan benefits as per our Terms & Conditions.

Get Support

You can get support by contacting us through the Contact Us page on this website and selecting "Customer Support" in the subject line.
Alternatively, you may email info@biztoolsanalytics.com directly to request support.
To ensure a faster response and resolution, please include relevant details of the issue including screen shots if applicable.

Depending on the nature of your support issue we may request that you allow us to remotely access your machine and work with you or your designated IT support person to resolve the problem. If we request such access, fees and charges do not normally apply. You must be present and available for the duration of any remote support session.

Technical Services

For issues or matters not covered by your support plan such as assistance to repair or restore an installation, to build custom content or to obtain "how to" or advanced custom training, you may purchase remote technical services by the hour as required here Tech Services